About this policy
This Privacy Policy explains how Easy Breeze Air (operated by Jonathan Davison, ABN [to be confirmed]) handles personal information collected through this website, [website address to be confirmed].
Whether the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to a business depends on its circumstances, such as its annual turnover and the kind of information it handles. [Business owner to confirm, with advice if needed, whether Easy Breeze Air is covered by the Privacy Act.] Either way, we aim to handle your information carefully and in line with this policy.
What information we collect
When you send an enquiry through the form on this website, we collect the information you choose to give us:
- your name (required)
- your phone number (required)
- your email address (optional)
- your suburb (required)
- the type of service you need (required)
- any extra details you type into the message box (optional)
- if you used the size calculator and chose to include the result: the room measurements, the optional room details you selected (room type, sun exposure, insulation and window area) and the estimated unit size.
Please don't include sensitive information, such as health or financial details, in the message box. We don't need it to respond to an enquiry.
The form also sends two technical values used only to filter out spam: how long the form was open before it was sent, and a hidden field that people don't see or fill in. These aren't used to identify you.
The size calculator works entirely in your web browser. The measurements you type into it are not sent to us unless you submit an enquiry with the calculator result included. You can remove the result from your enquiry before sending it.
If you contact us directly by phone, text or email, we'll also have the information you give us in that conversation.
Why we collect it
We use your information to:
- respond to your enquiry and contact you about it
- understand the work you need so we can give advice or prepare a quote
- arrange, carry out and follow up on any work you ask us to do.
[Business owner to confirm: we do not use enquiry details to send marketing messages, and we do not sell personal information.]
How your enquiry is processed and delivered
When you press Send enquiry:
- Your enquiry is sent over the internet to a small program that runs on Cloudflare, the service that hosts this website. It checks the enquiry is complete and filters out likely spam.
- That program passes your enquiry to Resend, an email delivery service, which sends it as an email to Easy Breeze Air at jonathan@easybreezeair.com.au. If you gave an email address, it's set as the reply address so we can reply to you directly.
- The email is received and kept in Easy Breeze Air's email account [email provider to be confirmed].
The website itself does not save enquiries in a database. However, the service providers above may keep records connected with handling the request or delivering the email, under their own terms and privacy policies:
- Cloudflare: cloudflare.com/privacypolicy
- Resend: resend.com/legal/privacy-policy
These providers operate internationally, so your information may be processed or stored outside Australia, including in the United States. [To be confirmed when the services are set up, including the data region selected in Resend.]
Development note: the enquiry form is not yet connected to a live email account. This section describes how it will work once it is.
How we protect your information
We take reasonable steps to protect the personal information we hold. For example:
- When the website is live, enquiries are sent over an encrypted (HTTPS) connection.
- The email service's access key is kept in the hosting provider's protected settings and isn't included in the website's code.
- Access to enquiry emails is limited to Easy Breeze Air [confirm who can access the business email account].
No method of sending or storing information over the internet is completely secure, so we can't guarantee the security of information you send to us.
How long we keep information
[Business owner to confirm how long enquiry emails and customer records are kept, for example for record-keeping, tax or warranty purposes, and when they are deleted.]
Accessing, correcting or deleting your information
You can ask us to:
- tell you what personal information we hold about you
- correct information that is wrong or out of date
- delete your information, where we don't need to keep it.
Contact us using the details below. We may need to confirm your identity before acting on a request. If we can't do what you ask, for example because we need to keep a record, we'll explain why.
Questions and complaints
If you have a question or concern about how we've handled your personal information, please contact us first and we'll try to resolve it.
If the Privacy Act applies to us and you're not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this policy from time to time, for example if we change how the website works or the services we use. The current version will always be on this page, with the date it was last updated.
Contact us
Easy Breeze AirJonathan Davison
Phone: 0424 444 927
Email: jonathan@easybreezeair.com.au
Service area: Gregory Hills, Macarthur and South West Sydney, NSW (other areas by enquiry)